Payment Terms and Conditions

Welcome to TurnStay

Thank you for choosing TurnStay! TurnStay is operated by The Tern Stay OU (Estonia 16372318), including Ternstay LTD (UK), The Tern Group (Delaware), and other affiliated entities (collectively referred to as “TurnStay”).

TurnStay operates the website www.turnstay.com, along with related sites, networks, and applications (collectively referred to as the “Platform”), and provides a variety of services (collectively, with the Platform, our “Services”). These User Terms of Service (“Terms”) govern your use of our Platform.

1. Services Overview

TurnStay connects customers (“Consumers”) with tourism-related businesses (“Businesses”) offering services such as accommodation, tour guides, and activities (collectively referred to as “Tourism Services”).

The Services are accessible via:

By using the Platform, you agree to comply with and be bound by these Terms, regardless of whether you register for the Services. TurnStay uses your data to verify your identity and deliver Services, as outlined in our Privacy Policy.

2. TurnStay’s Responsibilities

TurnStay’s responsibilities are limited to:

  1. Facilitating access to the Platform.
  2. Acting as an agent for Businesses to:
    • Negotiate and finalize bookings.
    • Accept payments for Tourism Services.
  3. Issuing payment instruments (e.g., “TurnStay Vouchers”) redeemable exclusively for Tourism Services from specific Businesses.

3. Limitations of Liability

  • TurnStay is not a party to agreements between Consumers and Businesses and does not directly provide Tourism Services.
  • Businesses are solely responsible for honoring bookings and delivering Tourism Services purchased via the Platform.
  • TurnStay does not endorse specific Consumers, Businesses, or Tourism Services. Any disputes or liabilities must be resolved directly with the respective party.

4. Bookings, Gift Cards, and Vouchers

Bookings: TurnStay acts as an agent for Businesses to facilitate bookings or purchases of gift cards. Payments are collected on behalf of the Business.

Vouchers: Consumers may purchase “TurnStay Vouchers” for a specified value, redeemable at a designated Business. Upon redemption, TurnStay transfers the voucher value (minus fees) to the Business. Payments are processed within 30 days of confirmation.

5. Cancellations & Refunds

  • Business Cancellations: Full refunds will be issued to Consumers if a Business cancels a booking.
  • Consumer Cancellations: Subject to the cancellation policy displayed during booking.
  • Gift Cards: Non-refundable under any circumstances.
  • Unredeemed Vouchers: Refunds for unused TurnStay Vouchers can be requested within a commercially reasonable timeframe.

TurnStay reserves the right to determine whether a booking is canceled or a voucher has been redeemed in case of disputes.

6. Support and Disputes

For assistance, please contact TurnStay Support:

7. Permitted Use

You agree to use TurnStay exclusively for legitimate purposes related to Tourism Services. Misuse, including fraudulent or unauthorized activities, may result in termination of access without further liability.

8. Disclaimer and Limitation of Liability

The Services are provided “as is” and “as available,” without warranties of any kind. TurnStay disclaims all implied warranties, including merchantability and fitness for a particular purpose.

Liability Limitation: TurnStay’s liability is capped at the total payment amount for the disputed Services, to the fullest extent permitted by law.